1. Introduction
At Occupanion ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered professional guidance platform.
🔒 Your Privacy Matters
We are committed to transparency about data collection and use. This policy covers all interactions with our AI agents, subscription management, and how we work with third-party services like OpenAI, Supabase, and Stripe.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address (required for account creation)
- Password (encrypted and securely stored)
- Account creation date and settings
- Subscription tier and billing information
2.2 AI Interaction Data
⚠️ Important: AI Conversation Data
We collect and store your conversations with our AI agents, including:
- Your messages and questions to AI agents
- AI agent responses and recommendations
- Chat session timestamps and duration
- Agent categories and types used
- Usage patterns and frequency
2.3 Usage and Analytics Data
- API usage metrics and conversation counts
- Feature usage patterns
- Device information (browser type, operating system)
- IP address and general location information
- Session data and login history
2.4 Payment Information
Payment processing is handled by Stripe. We collect:
- Subscription plan and billing cycle
- Payment history and transaction records
- Billing addresses (as required by Stripe)
Note: We do NOT store credit card numbers or sensitive payment details. These are securely processed and stored by Stripe.
3. How We Use Your Information
3.1 Service Provision
- Provide AI agent responses and professional guidance
- Maintain your chat history and session continuity
- Process subscription payments and manage billing
- Enforce usage limits based on subscription tiers
- Provide customer support and technical assistance
3.2 Service Improvement
- Analyze usage patterns to improve AI agent performance
- Identify and fix technical issues
- Develop new features and agent capabilities
- Monitor for abuse and ensure compliance with terms
3.3 Communications
- Send important account and service notifications
- Provide billing and subscription updates
- Respond to your inquiries and support requests
- Send security alerts when necessary
4. Third-Party Data Sharing
4.1 OpenAI Integration
🚨 Important: AI Data Processing
Your conversations with our AI agents are processed by OpenAI through their GPT-4o-mini API:
- Your messages are sent to OpenAI servers for AI processing
- OpenAI may retain data according to their own privacy policy
- We use OpenAI's API which includes their data processing terms
- Your conversations help improve AI responses within our platform
4.2 Supabase (Database & Auth)
- User authentication and session management
- Secure storage of account data and chat history
- Database hosting with enterprise-grade security
- Row Level Security (RLS) for data isolation
4.3 Stripe (Payment Processing)
- Secure payment processing and subscription management
- Billing history and transaction records
- Compliance with PCI DSS standards
- Fraud prevention and payment security
4.4 We Do NOT Sell Your Data
✅ We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
5. Data Security and Storage
5.1 Security Measures
- All data transmitted over HTTPS/TLS encryption
- Passwords are encrypted using industry-standard hashing
- Database hosted on secure, SOC 2 compliant infrastructure
- Regular security updates and monitoring
- Row Level Security (RLS) ensures user data isolation
5.2 Data Storage Location
- Primary data storage: Supabase (PostgreSQL) - United States
- AI processing: OpenAI servers - United States
- Payment data: Stripe servers - United States
5.3 Data Retention
- Active accounts: Data retained while account is active
- Deleted accounts: Personal data deleted within 30 days
- Chat history: Retained for service improvement (anonymized after 1 year)
- Legal compliance: Some data may be retained longer if required by law
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
- Access your personal information we have collected
- Update or correct your account information
- Delete your account and associated data
- Export your chat history and account data
- Opt out of non-essential communications
6.2 Exercising Your Rights
To exercise these rights, contact us at:
- Email: privacy@occupanion.com
- Support: support@occupanion.com
We will respond to verified requests within 30 days.
6.3 Account Deletion
You can delete your account at any time through your dashboard settings. This will permanently remove your personal information, though some data may be retained in anonymized form for service improvement.
7. Cookies and Tracking
7.1 Essential Cookies
We use cookies for:
- User authentication and session management
- Security and fraud prevention
- Basic functionality and user preferences
7.2 Analytics
We may use analytics tools to understand how our service is used and to improve user experience. This data is aggregated and does not identify individual users.
8. Children's Privacy
🚫 Age Restriction
Occupanion is not intended for children under 18 years of age:
- We do not knowingly collect information from children under 18
- If we discover we have collected such information, we will delete it promptly
- Parents who believe we may have information from their child should contact us
9. International Users
Our service is primarily designed for users in the United States. If you are accessing our service from outside the US:
- Your data will be transferred to and processed in the United States
- We comply with applicable data transfer requirements
- Different privacy laws may apply in your jurisdiction
- Contact us if you have specific privacy concerns related to international data transfers
10. Data Breach Notification
In the event of a data breach that may affect your personal information:
- We will notify you within 72 hours of discovering the breach
- Notifications will be sent to your registered email address
- We will provide details about what information was affected
- We will outline steps we're taking to address the breach
- We will provide recommendations for protecting your account
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
- Material changes will be notified via email to registered users
- The "Last Updated" date at the top of this policy will be revised
- Continued use of the service after changes constitutes acceptance
- You can always find the current version on our website
12. Contact Information
For privacy-related questions or concerns, contact us at:
- Privacy Email: privacy@occupanion.com
- General Support: support@occupanion.com
- Mailing Address: [Company Address]
We are committed to addressing your privacy concerns promptly and transparently.
🔒 Your Privacy is Our Priority
We are committed to protecting your privacy and being transparent about our data practices. If you have any questions about this Privacy Policy or how we handle your information, please don't hesitate to contact us.